Samples of Training Available:

• SPC (Statistical Process Control)
• ISO 9000
• Introduction to Continuous Improvement
• Simple Interpretation of Control Charts
• Data Collection/Check sheets
• Run Charts and Control Charts
• P Charts
• Pareto Charts
• Histograms
• Capability Analysis
• Cause and Effect/Scatter Diagrams
• Process Flow Charts

Example of Customized Training:

A company needed its employees to be able to collect and analyze data for a continuous improvement system and to understand what it meant to the process. Team building activities were built into the SPC implementation process from the beginning. The employees worked as a team to remove special and common causes of variation.

The team was taught SPC on an operational problem of its own choosing. After the team chose the problem, they presented their choice to management for approval. This kept team members and management in their proper roles. Management, in the role of planner, controller, director, and coordinator, approved the team's choice of a problem based on business needs. And team members, in their role as experts on the matter at hand, solved the problem.

Working on their own problem kept participants motivated. Since this was a work-related problem, management saw that while participants were away from their work area, they were not away from their work. This kept management supportive of the team's activities. Because the training was realistic and directly related to the team's work, skills were transferred directly to work as the training proceeded.

When the training was finished, the team presented the improvements they made to management with requests for changes that needed managerial approval. Having eliminated some causes of variation during the training, the teams turned to removing the remaining causes, and quality was improved in an ongoing, continuous way.