Continuous Improvement Module

Principles of Continuous Improvement

Continuous improvement is a proactive effort to enhance customer satisfaction through incremental improvements to an organization's services and processes. The primary means to accomplish this goal is through the relentless pursuit and elimination of waste, or non-value added activity, in a process. This module will provide a solid background of the continuous improvement principles, techniques and tools that will be the foundation for subsequent modules.

Performance Objectives

Helps associates:

• Understand the origins of lean philosophy and continuous improvement

• Examine program goals based upon the organization's current strategic plan

• Learn the terminology and methods associated with continuous improvements

• Open their mind to change and working in cross-functional teams

• Identify and rank potential improvement opportunities within the workplace

Course Overview

A Competitive Requirement: A thorough introduction provides associates the fundamental understanding of continuous improvement, its tools & techniques and why it is necessary.

• Recognize who is involved and affected by continuous improvements

• Practice root cause analysis and identification tools using proven techniques

• Study established quality tools and understand when to use them

• Realize the importance of continuous improvement in today's marketplace

Program Advantages

• Develop customer focused perspective

• Encourage process thinking

• Understand cross-functional team value

• Alter conventional fixed mindset