Supporting Modules
Adapting to Change
The ability to handle today's changing work environment is critical to the success of any healthcare facility. This is especially true in an ever-increasing, fast-paced world. We are faced with unprecedented events like the retirement of the baby-boomer generation, demands to reduce healthcare costs and an extremely competitive environment. All of these items place tremendous pressure on a healthcare organization and its employees. The adapting to change module will instill the skills necessary to meet these challenges and gain that competitive edge.
Team Dynamics
This module helps an organization identify its current state of ethno-relative development using a state-of-the-art tool known as the IDI, or Intercultural Development Inventory. This tool is recognized and used the world over for measuring orientations to cultural differences. Also blended with this module is the VisionPoint F.A.I.R. Approach, which is a practical approach to diversity in the workplace. This is an interactive learning process that builds cultural competence among employees. This module helps build on the confidence and cooperation gained in the 5S and the Value Stream Mapping processes, and helps teams function more efficiently together.
Managing Conflicts
Identifying and understanding cultural differences is becoming an increasingly important aspect to successfully operating in today's rapidly changing population landscape. This is especially true in the healthcare environment where there is the opportunity for even more diversity than in other facilities. Furthermore, cultural diversity issues in a hospital setting have the tendency to require quick decisions, accurate translations and careful considerations. This module focuses on expanding an organization's intercultural skills and providing its employees with the confidence and proficiency to deal with their changing workplace.
Customer Service
The customer service module develops the skills necessary to ensure that patients and customers receive the highest quality service. This is accomplished through a program that specifically addresses the distinct needs associated with the healthcare environment. It explicitly focuses on teaching the techniques required for building patient loyalty, therefore, securing the foundation for a healthy organizational bottom line. The module is extremely flexible and can be customized to address the individualized needs of any health care organization.
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